Thank you for trusting us with your dental health needs; it is our pleasure to provide care for you. We offer patients a variety of tooth replacement options, including dentures, partial dentures, dental implants, and other related dental services. The purpose of this document is to provide information related to communication between you, the patient (“you” or “your”), Affordable Care, LLCand ACI’s affiliates, subsidiaries, agents, and subcontractors ( “ACI”), and our independently-owned supported dental practices located throughout the United States (“Affiliated Dental Practices”) regarding the collection and use of your information and how we may communicate with you. This Communications Policy is effective when we contact you, you use our Services or whenever you provide your information to us, or our Affiliated Dental Practices, including but not limited to, when you provide your information in-person, online, over the phone, in a text message, in an e-mail, through a written letter, through use of our website, http://www.affordabledentures.com/ or otherwise by some other means or manner (“Provide Information”). You should read this Communications Policy carefully before you use our Services or before you Provide Information.
Information We Collect and How We Collect It
ACI and our Affiliated Dental Practices obtain information about you in order to conduct business, develop comprehensive statistics, serve you better, and for other business-related purposes. We collect information about users of our Site, as well as through any correspondence you provide to us whether through standard mail, e-mail, calls, or text messages. Information you provide may include but is not limited to: (a) first and last names, (b) demographic information, (c) mailing address(es), (d) e-mail address(es), (e) phone number(s), (f) credit card number(s), and (g) other personal information. We collect information during visits to Affiliated Dental Practices, including patient forms, interviews, and similar exchanges. We may also obtain information from third parties with whom we have advertising, professional, or business relationships. This information may be aggregated and combined with other Personal Information, for example, we combine information we receive online with information we receive offline; and we combine information we collect from you with information We receive from our Affiliated Dental Practices and from third parties.
Use of Your Information
We and our Affiliated Dental Practices collect and process information about you to conduct our business operations, provide our services, inform you of products or services that may be of interest, and develop statistics and profiles. We use your information to enhance, improve, operate, maintain, and update our programs and systems. We may also use your information to prevent fraudulent use, or to maintain a record of our relationship, interactions, and transactions with you.
The information you provide will be used to contact you from time to time, for example to notify you about functionality changes to the Services or terms changes to this Policy, and to offer products or services that you may find helpful (provided that you have not opted out of receiving such notices). Unless you have specifically authorized us in writing to do so, we will never share your information with third parties for their marketing, sales, or advertising purposes, nor will we use your information to market, sell, or advertise any third-party item or service where we receive financial remuneration in exchange for making the communication. We may, from time to time, also use your information to: (a) Deliver any products or services requested by you, (b) Manage and attend to our relationship with you, (c) Communicate with you, (d) Measure, assess, analyze, and review the efficacy of our advertising, this Site’s content, our services and products, and other related assessments, e) Perform our obligations and enforce our rights, and (f) Fulfill any other purpose for which you have consented and have provided information to us.
Mobile Phone Number & Text Messaging Consent
By providing your mobile phone number, you consent to receive text messages from ACI and its Affiliated Dental Practices. These messages may include appointment reminders, treatment follow-ups, surveys, billing or insurance communications, and occasional marketing messages about products, services, or promotions related to your care. Message frequency may vary. Message and data rates may apply. Your consent to receive text messages is not a condition of receiving care. You can opt out at any time by replying STOP to any message. For help, reply HELP. Supported mobile carriers are not liable for delayed or undelivered messages.
Your mobile number and personal information will be used in accordance with our Privacy Policy and applicable law, including HIPAA. Our team is happy to answer any questions regarding this policy.
Account Status and Billing Communications
By signing this form, I agree to allow ACI and anyone who collects or communicates on ACI’s behalf to contact me about my account status, including past due or current charges, using prerecorded calls, text messages, email, and calls or messages delivered by an automatic telephone dialing system to any landline phone, wireless phone number, other contact number, or email address I have provided or that I obtain in the future. I further agree that ACI will treat any email address and phone numbers I provide as my private email or phone number that is not accessible by unauthorized third parties. Unless I notify ACI that my wireless service is based in a different time zone, calls will be made to my cellular device during permitted calling hours based upon the time zone affiliated with the mobile telephone number I provide.
Patient Authorization & Consent
I provide my express written consent to receive text messages, phone calls (including prerecorded or autodialed), and emails from Affordable Care, LLC., its Affiliated Dental Practices, agents, and contractors for informational, transactional, and marketing purposes. These communications may include appointment reminders, billing or insurance updates, treatment-related follow-ups, and occasional marketing messages about products, services, or promotions related to my care. Message frequency may vary, message and data rates may apply, and my consent is not a condition of receiving care.
YOU UNDERSTAND AND AGREE THAT CALLS AND TEXT MESSAGES MAY BE GENERATED BY USING AUTOMATIC TELEPHONE DIALING SYSTEMS AND OR ARTIFICIAL VOICE OR PRERECORDED MESSAGE. YOUR CONSENT TO RECEIVE CALLS AND TEXT MESSAGES IS NOT REQUIRED TO MAKE A PURCHASE OR TO ORDER A SERVICE.
Supported carriers: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.
You may use the following information to contact us:
Attention: Communications Policy
Affordable Care, LLC
629 Davis Drive, Suite 300
Morrisville, NC 27560
reminder@affordabledentures.com
I understand that standard text messaging may not be a secure form of communication and accept any associated privacy risks. I may revoke my consent at any time by replying STOP to a text message or notifying my practice in writing. Revocation will not affect communications sent prior to receipt of my request. ACI will retain this consent for its records in compliance with HIPAA and applicable law.